2017
Founded in
4
Facilities
Teleperformance in
Malaysia
3,400+
Employees
2,830+
Workstations
24+
Languages and Dialects
Welcome to Teleperformance in Malaysia
Who We Are
Teleperformance in Malaysia is a one-stop multi-lingual hub possessing a melting pot culture powered by a vibrant, talented pool of skilled individuals. As one of the top leaders possessing the largest global footprint in the BPO industry, in Malaysia, we support over 16 clients and 24 languages in the Asia Pacific region.
Teleperformance in Malaysia has received the prestigious Great Place to Work (GPTW) certification for 3 consecutive years since 2020, and globally Teleperformance is recognized as one of the World’s 25 Best Workplaces.
Our people are empowered to make a difference regardless of role, level, or nationality. With diversity, equity, and inclusion at the forefront, our #EverythingAsia workforce provides a unique multi-cultural work-life experience, immersing our teams in an environment of talented individuals from all over Asia Pacific.
Our Malaysia entity was accorded the Malaysia Cyber Centre (MSC) Status by the Malaysian Government which allow us to bring in unlimited number of foreign knowledge talents, setting the foundation of our Multilingual Hub offering and Centralized Cloud Campus Hub delivery.
High Tech
High Touch
We believe in attracting and retaining the best people in the industry. Our goal is to provide an inclusive, supportive, and inspiring work environment for our teams worldwide. Through our JUMP program, over 71% of our internal roles are filled by promotions. You can be the next JUMP graduate to lead our teams into a brighter future.
As one of the best workplaces, our high-tech high-touch approach combines advanced, digital technologies with the best people to deliver human understanding and empathy when it matters most. Each interaction matters to us.
A diverse and Global Business Hub ranking among the Top 15 Best Workplaces in Asia
Teleperformance knows the value of implementing cloud-based, work-from-home solutions to help our clients serve their customers better. As early as the first half of 2019, Teleperformance has already started and developed an innovative model for managing and optimizing remote teams.
The Teleperformance Cloud Campus is our innovative, next-generation, collaborative, work-at-home model designed from the ground up to provide the tools, teams, and agility to clients for them to easily adapt to changing business needs, and to weather the next disruption. It also allows clients address seasonal volume spikes, expand into new markets, or add new capabilities with an agile CX model that offers the business resilience companies need to succeed today, and tomorrow.
We constantly aim to find ways to develop best practices for developing robust and resilient remote customer support models. Driven by this, we were able to lead the transition to remote work by migrating over 220,000 active employees to work at home in just nine weeks.
To date, Cloud Campus has helped various companies in many sectors see success. A global social media company was able to streamline operations to improve its KPIs, resulting in a 10% increase in accuracy ratings, and a 3.5% improvement effectiveness. A global leader in personal communications saw a 21% increase in employee satisfaction and a 7% decrease in absenteeism.
As the world of customer experience continues to navigate a post-pandemic landscape, organizations must focus on learning the value of resiliency, and implementing a remote customer experience. Work-at-home has become business-as-usual, and it's time for organizations to explore the benefits of investing in remote CX delivery to adapt to the changing demands and needs of customers. Get access to the future of work today through the Teleperformance Cloud Campus!